Privacy Policy

PRIVACY POLICY

At Bigotes Locos , we are committed to protecting our customers' privacy and handling their personal information with transparency and accountability. This Privacy Policy describes how we collect, use, and protect personal information when you visit our website bigoteslocos.com or make a purchase from us.

1. Information we collect

We collect and process the following types of personal information:

  • Identification information : name and surname.
  • Contact information : email address, phone number.
  • Shipping and billing information : complete mailing address.
  • Payment information : credit/debit card details or other payment methods (processed securely through our payment providers).
  • Browsing information : IP address, device type, operating system, browser, pages visited, and other activities on our website.

2. How we use your information

We use your personal data for the following purposes:

  • Order Processing : Managing and shipping your orders, as well as providing related support.
  • Communication : Send you updates about your order, respond to your inquiries, and provide you with information about our products and promotions, provided you have consented to receive marketing communications.
  • Service improvement : Analyze browsing behavior to improve our website and services.
  • Legal compliance : complying with legal obligations, such as tax and data protection obligations.
  • Security : Prevent fraud and protect the security of our transactions and users.

3. Legal bases for data processing

In accordance with the GDPR, we process your personal data based on the following legal bases:

  • Execution of a contract : to process and deliver your orders.
  • Consent : to send you marketing communications, provided you have given your explicit consent.
  • Legitimate interests : to improve our services and ensure the security of our website.
  • Legal obligation : to comply with our legal and regulatory obligations.

4. Data sharing

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers : Third parties who assist us with payment processing, shipping, web hosting, and marketing, always under agreements that guarantee the protection of your data.
  • Legal authorities : when required by law or to protect our legal rights.

5. Protection of your information

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. This includes the use of encryption technology and secure protocols.

6. User rights

You have the following rights in relation to your personal data:

  • Access : know what data we have about you and how we process it.
  • Rectification : request the correction of inaccurate or incomplete data.
  • Deletion : request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
  • Objection : object to the processing of your data based on legitimate interests or for direct marketing purposes.
  • Restriction of processing : request restriction of the processing of your data in certain circumstances.
  • Portability : receiving your data in a structured, commonly used format, or requesting that it be transferred to another controller.

To exercise these rights, you can contact us at contacto.bigoteslocos@gmail.com .

7. Use of cookies and similar technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. By visiting our site, you will be informed about the use of these technologies and will be asked for your consent where necessary. You can manage your cookie preferences through your browser settings or through the options provided on our website.

8. International data transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards, such as standard contractual clauses, are in place to guarantee a level of protection equivalent to that in the EEA.

9. Data retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes. The criteria used to determine our retention periods include the nature of the data, the purpose of the processing, and applicable legal obligations.

10. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of significant changes by posting the new policy on our website and, if applicable, by sending you an email notification.

11. Contact

If you have questions or concerns about our Privacy Policy or the handling of your personal data, you can contact us at: